SUPPORT

Online Mailing Support

Please select one of the options below for more information.

Address Change

If you’ve moved, please let us know right away!

If you have relocated to a different zip code, Anza must transfer your postage meter license to the local post office servicing that zip. Additionally, your postage meter will require an update that changes your meter indicia to read “Mailed From XXXXX,” where “XXXXX” is your new zip code.

Neopost IBIP Indicia

Please contact us at (919) 461-1752. We will be happy to update the necessary records with Neopost and the USPS on your behalf to ensure a smooth transition with no interruption in your mailing activities.

POC Funding Options

NeoFunds… Download postage now. Pay Later. It’s that easy.

With Neopost’s NeoFunds service you can obtain a pre-established line of credit, allowing you to immediately download postage funds into your meter….and pay for it later. Getting started is simple. First, select the plan that is right for you based on your typical monthly postage needs. Next, sign up for the NeoFunds Service by going to the NeoFunds section of www.myneopost.com. After accepting Neopost’s terms and conditions, you can immediately activate your account and begin using the service. You are already pre-approved! Neopost will bill you monthly for your actual postage resets, plus a small account service fee. Your NeoFunds line of credit makes it easy to budget mailing costs, and gives you peace of mind knowing you’ll always have postage when you need it most. In addition, you’ll have quick and easy online access to view your postage account balance and history.

ACH DEBIT… The most efficient and effective way to fund your account

Use PostageNow Telefunds for the easiest access to unlimited funds on your meter. Setup is easy – simply fill out Neopost’s PostageNow – ACH Customer Authorization and Agreement, and mail it to us with a voided check. Most applications are processed within 72 hours of receipt. Upon receipt, we will create two transactions against your checking account. First is a application fee, and second is a test transaction to ensure that the bank routing and account information provided is accurate. You will receive your test transaction fee as postage. Once these two transactions have posted to your bank account, your ACH is set up and you’ll never need to call the POC Center for funding. After the initial application fee, there is never a transaction fee for using PostageNow Telefunds. Upon your initiation, your meter will dial into our system, and automatically advance the funds you requested. On the next business day the funds will be taken from the bank account that you specified.

Funds Available on Meter: Immediately
Billed to Account: Next business day
Transaction Fee: None (only initial application fee)

ACH CREDIT

Using ACH Credit is as simple as contacting your bank and requesting that they transfer funds to us. We will provide all the routing information necessary. From the time funds are requested, they generally get posted to your POC account within 48 hours.

The funds should be transferred to:

Account Name: CMRS/Neopost ABA# 0210-0008-9
Citibank Account # 4067-8617
111 Wall Street Trans type: CCD or CCD +
New York, NY 10043

Your POC account number should be in positions 40 – 47 of the transaction.

Funds Available on Meter: Usually within 48 hours

SENDING CHECKS (pre-payment by regular mail)

Simply write out your check, made payable to the US Postal Service and drop it in the mail. Between transit and processing time, you should allow 7-10 business days for checks to post to your POC account! The USPS will provide you with green striped payment coupons to include with your payments. These coupons allow for automated processing. If you don’t have payment coupons:

1. Make your check payable to the US POSTAL SERVICE.

2. Write your POC account number on the front of the check.

3. Mail your check to the address below:

CMRS-POC
PO Box 7247-0217
Philadelphia, PA 19170-0217

Funds Available on Meter: Typically, 7 – 10 business days

SENDING WIRES

Bank to bank wires are also a popular way to fund your POC account. The USPS requests that wire transactions be limited to transaction amounts over 10,000. From the time funds are requested, they generally get posted to your POC account within 48 hours. Contact your bank and request they transfer funds to us. The funds should be transferred to:

Account Name: CMRS/Neopost ABA# 0210-0008-9
Citibank Account # 4067-8617
111 Wall Street
New York, NY 10043

Your POC Account number MUST be included in the transaction detail field.