Parcel lockers have become so popular with forward-thinking businesses and customers alike that in 2020, almost 40% of all online purchases were collected using parcel lockers. While they have been around for some time, they have become more widely used in recent years by businesses that want to improve customer experience and satisfaction due to a host of reasons. This article will discuss in detail the benefits of utilizing parcel lockers to improve your business and why customers are demanding it as a service.

What Are Parcel Lockers Primarily Used For?

Essentially, parcel lockers are the ideal system for ensuring secure and convenient package delivery and pick-up. However, there are multiple ways a business or individual can utilize a parcel locker and reap the benefits it offers.

Package Delivery

The primary use of a parcel locker is for package delivery. In contrast to having a package dropped on your front doorstep when you may or may not be home, a parcel locker provides a far more secure way of receiving packages, keeping your deliveries away from prying eyes. Additionally, it gives you the option to pick up your parcel any time you prefer. So, you are not bound to any schedule that may not suit your plans for the day.


In addition to being a superior system for delivering and receiving packages, parcel lockers are hyper-secure and often require strict authentication steps in order to access them. Therefore, they can also be used for storing small packages in a secure location for a while. For instance, you can use it to keep Christmas presents until the big day.

E-Commerce Deliveries

Advancements in technology have led to a world in which shopping online rather than in-store is more popular, convenient, time-efficient, and cost-effective. This is a trend that appears irreversible as the technology is refined and improved. The rise in E-Commerce is plainly visible and is expected to grow at an annualized rate of nearly 10%. As mentioned, parcel lockers account for a sizable portion of online deliveries, and it’s safe to say that their usage will grow at a similar rate.

Contactless Delivery

One of the best attributes of parcel lockers is that they remove direct interactions between the deliverer and the recipient. This was especially useful during the recent pandemic, but it’s something that many customers still desire to avoid needing to schedule pick-ups precisely.

What Benefits Will Parcel Lockers Provide Your Business?

When it comes to what advantages your business can gain by using parcel lockers, the list is prolific. The demand for parcel lockers is set to experience substantial growth in the future as a direct consequence of the benefits it provides to businesses that adopt it. This is evident as the market for parcel lockers is expected to surpass $1 billion by 2024.


If you’re running a business, one of the main goals you’re trying to achieve is a high level of customer satisfaction. The flexibility provided by parcel lockers is a prime method for realizing success in this regard. Parcel lockers allow customers to pick up their package at the time that suits them best. Thus, they’re not beholden to any set times in which they have to be at the delivery location or run the risk of having their package stolen. Therefore, parcel lockers provide a level of convenience and flexibility that leads to an improvement in your customer’s overall experience with your business.


Yet another attractive feature of parcel lockers is the security they provide. Their security mechanisms, such as unique codes, prevent anyone other than the intended person from gaining access to the package. Therefore, your customers can have peace of mind that their package is safe and secure at all times.


While most businesses keep standard operating hours, most customers are also at work during those hours. So, your customers or clients may have to take time out of their work schedule to get to the post office or the drop-off location. However, parcel lockers do not play by these rules; they’re accessible 24 hours a day, seven days a week. Hence, customers with busy schedules will greatly appreciate this and will be more likely to return and use your business again.

Minimizing Delivery Failures

Humans are amazing animals that have literally conquered the world. However, they’re prone to human error. Fortunately, parcel lockers substantially reduce the likelihood of delivery failures. Therefore, from a business perspective, this leads to happier customers and minimizes expenses related to the redelivering of packages that fail to arrive.


Making the most cost-effective choices is vital for any successful business, and parcel lockers can be an effective method for reducing logistical expenses. By having centralized delivery points instead of having to individually drop each package off at each designated residence, your business can make considerable savings on delivery costs.


As mentioned, online shopping is growing by a staggering 10% per year. This provides a great opportunity for businesses to integrate themselves with e-commerce platforms. By making your company a vital cog in the e-commerce logistics chain, you can improve logistics management and, most importantly, increase revenues.


The world is becoming more socially conscious about the environment and the impact that businesses have on it. Due to the fact that parcel lockers utilize centralized delivery points, this will dramatically reduce your business’s carbon footprint. This will not only save you money but also draw in and retain environmentally responsible customers.

The Future of Logistics Is Here

Parcel lockers offer businesses a myriad of ways to improve the service they provide to customers, ranging from higher customer satisfaction to greater retention rates and a more positive overall customer experience. On the business side, parcel lockers enhance operational efficiency and provide significant cost savings.

Fortunately, if you live in Cary, Raleigh, or the Triangle in North Carolina, then you can contact the skilled team at Anza Mailing Systems. We will help you implement the best parcel locker logistics system available to suit your needs and budget.